All store items including Product Sales, Computer Sales, Memberships, Machine Time, and Advanced Training are non refundable. Memberships will auto renew on the date the membership was initiated. Non use of facilities does not constitute grounds for refund of membership dues. There is no contractual obligation to continue membership, and membership can be cancelled for any reason and at any time. It may take up to three business days to process any changes to membership including cancellation and reinstitution of active membership. Attempts to cancel membership on the scheduled date of renewal may result in a non-refundable membership charge.
Machine Time is non-refundable regardless of whether the time booked is used. Training and Machine Time must be booked 24 hours in advance, same day booking is not available. If a Member does not notify staff within 15 minutes of the beginning of booked Machine Time that they will not be available, time is forfeited for the day.
The National Science Institute makes no promises or guarantees regarding success of any member projects, regardless of training, staff support, advanced training, or any other special considerations.